SMS SUPPORT UPDATES
When Trace Micro may text you about support
We use SMS only for support-related, transactional messages tied to an active request or an ongoing support conversation. This page explains when texting is used, what those messages usually cover, and how to stop them.
When SMS is used
SMS is used only when you provide a mobile number during a support request or current support conversation and separately agree to receive ticket-related updates.
How consent is collected
On website forms, SMS consent is collected through a separate optional checkbox that is unchecked by default. Submitting a form without checking that box does not enroll you in text updates.
What we may send
Typical messages include support confirmations, requests for missing details, scheduling changes, status updates, and direct replies tied to your request. Messages are transactional and support-related, not promotional.
Message frequency
Message frequency depends on ticket activity. Some requests generate only one or two texts, while more active support conversations may generate several updates. Message and data rates may apply.
How to stop or get help
Reply STOP to opt out of SMS updates. Reply HELP for help. You can also review our Privacy Policy and Terms of Service for more detail about support communications.
Example support update
Trace Micro: Your support ticket has been updated. Reply to this message if you need to add information. Reply STOP to opt out and HELP for help.
Starting a new request
SMS updates are tied to active support work. If you need help with a new issue, start with pricing or use the contact form so we can point you to the right path first.