SMS Support Updates
Trace Micro uses SMS only for support-related, transactional communications tied to an active paid request or ticket. This page exists to explain support texting, opt-in language, and opt-out/help instructions.
How you opt in
Customers opt in by providing a mobile number during a paid support request or active support interaction and by agreeing to receive transactional ticket-related SMS updates.
What we may send
We may send ticket confirmations, requests for additional information, scheduling updates, status changes, and other one-to-one support messages related to the request.
Message frequency
Message frequency varies based on ticket activity. Message and data rates may apply.
Opt out and help
Reply STOP to opt out of SMS updates. Reply HELP for help. You can also review our Privacy Policy and Terms of Service for more details about support communications.
Trace Micro: Your support ticket has been updated. Reply to this message if you need to add information. Reply STOP to opt out and HELP for help.
This page is a compliance and disclosure page. It is not a free intake shortcut around pricing or checkout. If you need paid support, choose the level that fits your situation first.