About Trace Micro
Trace Micro provides remote-first IT support for everyday users and small organizations—built around clarity, safe steps, and follow-through. The goal is simple: you should understand what’s happening, what’s being changed, and what to do next.
Our story
The company was co-founded in 2015 with a colleague who became a close friend in IT. Early work included physical repairs, consultation, and support contracts with churches and small businesses.
In 2021, after a family tragedy, the founders parted ways. Jeremy continued independently and branched out to build Trace Micro, carrying forward the same standards of professionalism and accountability.
In January 2023, after a major accident, the company had to go on hold. With the CEO and VP away from the business due to family emergencies, service was paused.
Leadership
Direct accountability and hands-on oversight—standards are set and enforced by leadership.
Jeremy Roberson is the Founder & CEO of Trace Micro, bringing long-running systems administration and systems engineering experience across enterprise IT, federal contract environments, and large-scale data center operations.
His background includes supporting secure and production-critical environments, identity and access administration, Windows and Linux server infrastructure, virtualization platforms, endpoint management, and structured incident response workflows. He has previously worked within U.S. federal contract settings and held security clearances, operating in environments where documentation accuracy, operational discipline, and system integrity were non-negotiable.
Jeremy has also contributed to AI-aligned and data-centric initiatives within regulated and enterprise contexts, integrating structured troubleshooting methodologies with automation and scalable operational processes. His experience spans identity management, authentication systems, hardware lifecycle management, virtualization troubleshooting, VPN/MFA enablement, and enterprise ticketing workflows.
Before founding Trace Micro, he led IT teams responsible for uptime, SLA adherence, and escalation resolution within high-availability environments. He implemented procedural automation and structured documentation standards to reduce repeat failures and improve clarity for both technical and non-technical stakeholders.
Olive Roberson serves as Senior Vice President of Operations at Trace Micro. She holds a Bachelor of Science in Information Technology and brings extensive experience in production application support, enterprise monitoring environments, major incident coordination, and structured service management.
Her background includes supporting global enterprise clients, handling production-impacting incidents, coordinating escalation workflows, maintaining real-time communication channels, and preparing post-incident documentation. She has operated within monitoring-driven environments where uptime, SLA compliance, and cross-team coordination were mission-critical.
Olive has supported software release cycles, monitored infrastructure alerts, documented reproducible issues for engineering teams, and ensured client communications remained clear and accurate throughout complex troubleshooting events. Her experience includes managing ticket queues, tracking resolution metrics, participating in release readiness processes, and maintaining disciplined operational workflows.