Trace Micro is a privately operated technical support company founded in Durham, North Carolina in 2015. We provide paid, human-led technical support for individuals and organizations that need problems solved correctly—not guessed at, scripted, or deferred.
Our work spans hands-on repair, enterprise IT, infrastructure, and modern AI systems. Every engagement is handled with clear accountability, realistic expectations, and direct follow-through.
Trace Micro was founded in 2015 in Durham, North Carolina. What began as a small shop focused on hands-on device repairs grew into a trusted partner for local organizations that needed dependable, high-quality support.
Early on, our work centered on the fundamentals: physical repairs, network setup and configuration, device onboarding, and phone-based troubleshooting. We built long-term relationships through clear communication, consistent follow-through, and solutions that stick.
After 2022, following the tragic passing of a close friend and business partner, Trace Micro needed to adapt. We shifted into a primarily online support model to remain responsive and reliable without the constraints of long drives, traffic, and limited manpower.
During that period, Jeremy expanded into AI solutions and data center support, serving as a regional manager responsible for training teams to deploy and maintain AI data systems at scale. That global experience strengthened our ability to diagnose complex issues quickly and methodically.
After a major accident, Jeremy chose to return Trace Micro to its core mission: helping people and organizations solve technical problems clearly, correctly, and with accountability.
Trace Micro provides paid, structured technical support designed for people who want real answers and reliable outcomes—without scripts, vague advice, or endless troubleshooting loops.
