Privacy Policy
Effective date: January 2026
Your privacy matters to us. This policy explains what information Trace Micro collects, how it is used, and how we protect it.
Information We Collect
We may collect information you choose to provide, including:
- Contact details (name, email, phone number)
- Support request details and communications
- Basic technical information needed to diagnose issues
If you reply to a ticket email, your reply and any attachments may be stored as part of your support record.
We do not collect sensitive personal data unless you voluntarily provide it for troubleshooting purposes.
How We Use Information
Information is used to:
- Provide and manage technical support services
- Communicate about your request or account
- Improve service quality and reliability
We do not sell or rent your personal information.
Third-Party Services
We use trusted third-party providers (such as payment processors and email services) solely to operate our business. These providers receive only the information necessary to perform their function.
Payments are processed by Stripe. We do not store full payment card details.
Data Security
We take reasonable measures to protect your information. No system can be guaranteed 100% secure, but we work to minimize risk and limit access to authorized personnel.
Data Retention
Support records are retained as needed for service quality, compliance, and dispute resolution. You may request deletion of personal data where applicable.
Contact
Questions about this Privacy Policy can be sent to:
privacy@tracemicro.com
For general inquiries, use the Contact page.