Pricing

Start with Guided Support. If the issue requires deeper intervention, we will identify that early and recommend the appropriate next step.

What’s included

Each engagement follows a structured diagnostic approach with clear communication and documented outcomes. Every step has a defined purpose and is validated before moving forward.

Root Cause Analysis

Structured technical analysis to identify the underlying cause, not just surface symptoms.

Written Summary

Clear documentation of findings, actions taken, and recommended next steps.

When to start here

If the issue is undefined or inconsistent, Guided Support provides the fastest path to clarity. If escalation is required, that will be identified early so you can move directly to the appropriate service level.

Trace Micro support

What happens next

Structured intake: Targeted questions to reproduce and define the issue.
Technical plan: Clear outline of actions and expected outcome.
Controlled execution: No system changes without explicit approval.
Final summary: Documented findings and follow-up recommendations.

Select a service level

Choose the level that matches urgency and scope. Escalate only if required.

Guided Support
Most popular

A focused diagnostic session to identify the root cause and provide clear next steps. This is not a full repair session.

$29.00
one-time
Structured diagnostic session
Clear technical findings
Documented next steps
Best starting point when the issue is unclear
Start guided support
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Async Review
Non-urgent

Submit issue details for structured analysis and a prioritized written action plan.

$99.00
one-time
Written technical assessment
Prioritized resolution steps
Follow-up clarification
Best for non-urgent issues
Request prioritized help
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Remote Session
Remote support

Scheduled remote support for configuration, repair, validation, and cleanup.

$149.00
one-time
Live remote session
Direct configuration and remediation
Verification and validation
Best for active fixes and setup work
Schedule a remote session
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Urgent Triage
Fast

Priority response for time-sensitive disruptions requiring rapid assessment and stabilization.

$249.00
one-time
Priority intake
Rapid technical assessment
Immediate stabilization steps
Best for outages or blocked access
Start urgent triage
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