Terms of Service
Effective date: January 2026
These terms govern your use of Trace Micro’s website and support services. By using the site or requesting support, you agree to these terms.
Support Scope
We provide remote and/or onsite troubleshooting and support as described on the site or in written communication. Specific outcomes can depend on third‑party vendors, device condition, and environmental factors.
Client Responsibilities
You are responsible for maintaining backups and for providing accurate information about the issue. If remote access is required, you must provide explicit consent and remain available during support sessions unless agreed otherwise.
Payments
Pricing and payment terms are described on the Pricing page and/or in checkout. Refunds, if applicable, are handled according to the terms displayed at purchase.
Limitation of Liability
To the maximum extent permitted by law, Trace Micro will not be liable for indirect, incidental, special, or consequential damages. Our total liability for any claim is limited to the amount paid for the specific service giving rise to the claim.
Contact
Questions about these terms can be sent via the Contact page.