Trace MicroTrace Micro

Services

Practical remote IT help with clear communication. We start with safe diagnostics, confirm the root cause, then apply the least disruptive fix first—followed by validation.

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Targeted diagnostics

Fast, focused checks to isolate the cause—no random loops or busywork.

You stay in control

We confirm before any changes—no surprise actions or hidden steps.

Clear plan

You know what we’re doing next and what “resolved” looks like.

Written recap

A clean summary of what changed, plus what to watch and what to do next.

Secure remote support
How we keep work clean

We confirm the root cause before making changes, start with the smallest safe fix, and verify the outcome. If escalation is needed, we keep your context moving forward so you don’t have to repeat details.

How engagements typically run
Intake: We collect the minimum details needed to reproduce the issue.
Plan: We confirm what success looks like and the safest first step.
Resolution: With your consent, we apply the least disruptive fix first, then validate.
Wrap-up: You receive a written summary, what changed, and what to watch next.
What you can expect
  • Plain-language explanations—no confusion, no pressure.
  • Security-aware handling of accounts, permissions, and recovery options.
  • A clean handoff: what changed, why it mattered, and what to watch next.
Good fit for
Stability + performance: crashes, freezes, slow boot/login, driver conflicts, and systems that feel “off” after updates.
Email + account access: Outlook/Gmail problems, sign-in loops, MFA prompts, mailbox sync issues, and account recovery paths.
Network + device onboarding: Wi-Fi drops, printers/scanners, VPN basics, new device setup, and “it works on one device but not another.”
Small-business support: workstations, backups, shared access, basic hardening, and keeping day-to-day systems consistent.
Typical requests
  • “My computer is slow and I don’t know why.”
  • “Outlook/Microsoft 365 keeps prompting me to sign in.”
  • “Wi-Fi drops randomly, but only on one device.”
  • “My printer prints, but scanning is broken.”
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Problems we resolve

Common issues we handle through guided support and scheduled sessions.

Slow computers & startups

Find bottlenecks, reduce startup load safely, and get boot/login times back to normal.

Wi-Fi and network drops

Determine whether it’s router/ISP/device, stabilize connections, and fix common adapter/DNS issues.

Email & Microsoft 365 issues

Sign-in loops, Outlook problems, mailbox sync, MFA prompts, and clear recovery steps.

Pop-ups & security warnings

Remove adware safely, lock down the browser, and confirm the system is stable.

Printer & device setup

Driver/install fixes, Wi-Fi printing, scanning setup, and “prints but won’t scan” issues.

Password resets & account locks

Secure recovery workflows, device sign-in fixes, and cleaning up saved credentials and MFA prompts.

New PC / device onboarding

Accounts, backups, security, and best-practice configuration from day one.

Backup & recovery questions

Validate backups, restore files, and set a safer workflow so data loss doesn’t repeat.

Security hardening

Patching, MFA hygiene, browser hardening, and reducing attack surface.